Billing FAQs
Does BridgeLink keep a copy of my credit card number?
No. You don't need to worry about your credit card information being stored with us. Here's how it works:
- Instead of keeping your actual credit card number, we get a special code (called a token) from a secure payment processor called World Pay.
- This token acts as a substitute for your real card number, so we can process your payments safely in the future.
- Once we have the token, your actual credit card number disappears from our system.
When is my billing cycle?
Your bill will be due the same day each month, on the anniversary of your service installation. For example, if your service was installed on the 15th, you can expect your bill to be due on the 15th of every month.
How can I view my bill?
You can easily access your upcoming invoices and past bills online. Simply sign in to your MyAccount at https://my.bridgelinkinternet.com/ and see your latest invoice or payment history.
What payment methods are accepted?
We currently only accept credit card payments for service. This allows us to quickly verify your payment and schedule your installation visit as soon as possible. At this time, we don't accept debit cards or direct withdrawals from checking accounts. These payment methods typically require longer authorization times, and we need confirmed payment before scheduling an installation visit.
How do I update my credit card?
Updating your credit card for monthly service payments is easy! Follow these steps:
1. Log in to your account at myaccount.
2. Look for the option to "edit" or "update" your payment methods.
3. Choose "update credit card" and enter your new card information.
If you run into any problems, you can chat with one of our agents directly on our website. Our friendly representatives are happy to help you through the process.
What happens if I accidentally pay late?
At BridgeLink, all accounts are set up for autopay. We will attempt to charge your credit card five days before your bill is due. If there is an issue with your credit card and the payment fails, we will send you an email to notify you of the problem. We will continue to try charging the card on file up to your due date, hoping you have had a chance to update your card.
- Late Payment: If your payment fails due to a credit card issue and your payment is late by one day, your service will be suspended, but no late payment fee will be applied.
- Restoring Service: To restore your service with no additional fees, simply make the full payment within 29 days of your original due date.
- Late Payment Fee: If your payment is more than 30 days past due, a reactivation fee will apply to restore service.
Can I upgrade or downgrade my plan during the billing cycle?
Absolutely! You can adjust your service plan at any point during your billing cycle. Here's what happens depending on the change:
• Upgrade: If your new plan increases your monthly cost (like adding Wi-Fi routers or higher speeds), we will simply charge the difference to your card on file and activate the changes immediately.
• Downgrade: If the new plan you choose costs less than your current plan, we'll make the switch on your next bill date. This means you'll pay the lower price starting then.
Can I add more Wi-Fi routers to my network?
Yes, you can expand your Wi-Fi coverage by adding more routers to your network! However, there are a few things to keep in mind:
• We want to ensure you have a strong Wi-Fi signal throughout your entire home. If you are experiencing dead zones, adding an extra router can definitely help.
• To maintain optimal performance, we do limit the number of routers per household to three.
• There is a monthly fee associated with each additional router.
